Thank you for booking!
Next steps:
- Fill in the booking form below with your arrival details, when your 72-hour window should start, and the email address you want us to use.
- We confirm your window by email within 24 hours.
- About 24 hours before you arrive, we email you a short checklist covering payments, eSIM and your hotel address in Chinese.
- During your window, email us any time. We reply within 2 hours from 08:00 to 23:00 China time, and answer overnight messages by 09:00.
In an emergency, call 110 (police) or 120 (ambulance) and contact your embassy.
First 72 Hours in China: remote concierge
The first three days are when travellers get stuck: a card that won't link to Alipay, a taxi driver you can't talk to, a SIM that won't connect. Book a 72-hour window around your arrival and email us whenever you need help.
What's included: $79
- Payments: step-by-step help setting up and troubleshooting Alipay and WeChat Pay with your foreign card.
- Transport: how to get from the airport or station to your hotel, use the metro, hail a taxi or ride-hailing car, and read train tickets.
- SIM/eSIM and internet: activation and connection troubleshooting.
- Apps: which apps help with maps, translation, food and transport, and how to use them.
- Translation help: we translate signs, menus and messages you show us, and write short phrases you can show or say.
- Information: answers to practical questions, with links to official sources for any rule we mention.
Email support during a 72-hour window that you choose, starting on or before your arrival day.
What we never do
This is coaching and support only. We never impersonate you, never send messages to anyone on your behalf, never book anything for you, and never log into your accounts or act on your behalf. You stay in control and take every action yourself. We don't handle visas or immigration decisions.
In an emergency, don't wait for us: call 110 (police) or 120 (ambulance), and contact your country's embassy or consulate in China.
Response times and refund policy
- Response promise: during your window we reply within 2 hours, 08:00–23:00 China time (UTC+8). Messages sent overnight are answered by 09:00.
- Help is by email, replying to the address you give when you book.
- Full refund if you cancel before your 72-hour window starts.
- Full refund if we miss the response promise.
- Otherwise there is no refund once your window has started.
Book your window
Practical travel help, not legal or immigration advice. Final entry decisions are made by border officers.